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Foundation AI Help Center
  1. Foundation AI Help Center
  2. FAI Customer Support

FAI Customer Support

Welcome! You can raise a request for FAI Customer Support using the options provided.

  • Common Requests

    Unclassified, Document Validation Issues, Cloud Connection Unstable, Unclassified Issue, Phone call, Emailed request
  • Logins and Accounts

    Reset Password, Extraction login account is Locked, Add a new User to the Extract application
  • Applications

    Incorrect Configurations, Update or Add Configuration Request, Extract Fields, Feature request, Request a change
  • Upstream Issues

    Upstream Issues
  • Down stream issues

    Downstream issues
  • Application Issues

    Transfer Docs issues, Extraction Results, Page_Rendering_Issue, Empty_Extraction, Issue with Document split, File Not Opening, Scroll Issue, Files missing in a Batch, Application running Slow, Page Duplication, Manage documents page, Extractor tool not working on the Extractions page, Category display order issue, Wrong Matter ID predicted, File stuck at processing or no status, Mapping Info Discrepancies
  • Downstream Issues

    Dashboard Issues, MerusFail, Wrongtag In MerusCase, Activity Tag missing, Attorney notification missing, Output document failed to import to Merus, Daily Reports
  • Extractions

    OCR Issue
  • Dashboard

    Active Hours
  • Mapping Info

    Elastic_Index_Issue, Casename_mismatch
  • OCR Issue

    FAI_Separator_Page
  • Data Science

    Data Science
  • Duplicates Review

    Duplicates Review
  • Internal

    Alert
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